Real conversations
Smarter insights
Better decisions

Our approach starts with human intelligence – real conversations – and uses AI to structure, scale and strengthen them. Humanised, simplified, amplified insights that lead to smarter decisions.
broken light bulb

Why traditional research falls short !

humanise

Humanise

Real conversations with real people

simplify

Simplify

Use technology to support analysis and deliver quickly

amplify

Amplify

Provide analysis through engaging storytelling

Insight With Real Impact

AUTHENTIC DEEP QUALITY

Real conversations with real people allow us to cover the client issues but also allow people to freely express themselves, providing additional ‘hidden insight’ and people love taking part

FAST

Conversations are uploaded immediately and transcripts reviewed to produce summary ‘podcasts’. So you don’t have to wait until the project ends to build recommendations and actions

GREAT VALUE

The process is simplified.
Your investment covers our expertise, our approach and our analysis. 
No overhead costs, no corporate costs

What People Say About Us

Case Studies

Customer Loyalty Through Layout Simplicity

What keeps someone coming back to the same store, week after week? Our conversation with regular grocery shoppers uncovered something quietly powerful, which is often overlooked – environmental consistency. Beyond brand, product, price and promotions, it was the ease of moving through the store – the comforting familiarity of the layout – that built trust and loyalty over time. Watch the clip to see how this small detail is meaningful to a Tesco customer.

Learn More

Everton fan

Everton Fan Frustrated by Branding Overshadowing Club

What happens when branding doesn’t feel right to the people who matter most, your fans? During our conversation with a number of devoted Everton supporters we explored how merchandising and partner branding affect fan sentiment. Watch as one fan shares a moment when the balance between club and commercial branding just didn’t sit right.

Learn More

‘If we want to unpack others’ behaviours, motivations and the way they think about the world, listening can help us get there…. listening is what creates the space someone needs to be honest’

Ximena Vengoechea – Listen Like You Mean It